Event Announcements - MRA Iowa/Illinois

Event Announcement:

Event:           Customer Service Excellence Program

Date:            Friday, March 6, 2015, Friday, March 20, 2015 & Friday March 27, 2015 8:00 a.m. to 11:30 a.m.

Where:         MRA - The Management Association

3800 Avenue of the Cities, Suite 100

Moline, IL  61265

Cost:            MRA Members: $480; Nonmembers: $615

MRA's series of three, half-day sessions challenges those who interact with customers to move from "business as usual" to high performance, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills, improves presentation across all mediums?telephone, e-mail, and face-to-face?and cultivates creative problem-solving skills that delight customers.

To Register, or for more details, go to www.mratraining.com, or contact MRA at 309.764.8354, 888-516-6357 or bob.mannhardt@mranet.org.

Event Announcement:

Event:          Supervision: The Essentials

Dates:          Monday, March 16, 2015, Monday, March 30, 2015 & Monday, April 20, 2015

Where:         MRA - The Management Association

3800 Avenue of the Cities, Suite 100

Moline, IL  61265

Cost:            $750 MRA Members; $950 Nonmembers

This three-day program provides your new, less experienced leaders with ideas and practices they can put to use immediately.  Think of it as basic training?compact, concise, focused, and all about applicable skills - nothing but the essentials!

To Register, or for more details, go to www.mratraining.com, or contact MRA at 309.764.8354, 888-516-6357 or bob.mannhardt@mranet.org.

About MRA-The Management Association
Founded in 1901, MRA-The Management is a not-for-profit employer association that serves more than 4,000 employers throughout the Midwest, covering 800,000+ employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by creating powerful teams and safe, successful workplaces. MRA conducts more than 2,000 learning events each year. Members of MRA also receive access to expert guidance, best practices, professionally facilitated roundtables, essential tools, and dozens of business services in the areas of human resources and training. MRA is headquartered in Waukesha, Wis., and has regional offices in Palatine, Ill.; Moline, Ill.; and Plymouth, Minn. To learn more and to become a member of MRA, visit www.mranet.org.