(Part
two of a series. Part one can be read here , and part three can be read here .)
Two parallel movements are making hospitals more accountable in terms of their processes and outcomes: an orientation toward consumers, and an increasing emphasis on quality by the organizations that pay for health care - particularly the federal government.
"We're in kind of a new age," said Dr. Tom Evans, president and CEO of the Iowa Healthcare Collaborative, an organization formed by the Iowa Hospital Association and the Iowa Medical Society. "Transparency wasn't really even germane until recently. We couldn't even define what good health care was until 15 years ago."